Last Updated: December 1, 2023
Company: MediaExperts Digital Advertising Agency
Contact: support@mediaexperts.online
Website: mediaexperts.online
MediaExperts (“we,” “us,” or “our”) is committed to protecting your privacy and being transparent about our data practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with global privacy regulations and Google Ads policies.
As a YouTube and Google Ads partner, we adhere to Google’s Advertising Policies, Privacy Requirements, and the Google Ads Data Protection Terms. This policy applies to all services offered by MediaExperts, including YouTube advertising management, campaign optimization, analytics, and consulting services.
Contact Information: Name, email address, phone number, company name, job title
Business Information: Company size, industry, advertising budget, marketing objectives
Service Information: Campaign goals, target audience details, creative assets
Communication Data: Emails, chat messages, meeting notes, feedback
Payment Information: Billing address, payment method details (processed securely via third-party processors)
Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent, navigation patterns, feature usage
Location Data: Generalized location information (country, city) for service optimization
Cookies Data: As detailed in our Cookies Policy below
Google Services: Campaign performance data, audience insights, conversion tracking (with proper consent)
Analytics Platforms: Performance metrics, engagement data, ROI calculations
Social Media Platforms: Campaign reach, engagement metrics (where applicable)
Client Systems: When integrated with client analytics or CRM systems (with explicit permission)
To provide YouTube advertising services and campaign management
To optimize ad performance and targeting strategies
To generate performance reports and analytics
To communicate about campaign progress and results
To process payments and manage billing
To improve our services and develop new features
To conduct market research and analysis
To ensure compliance with advertising policies
To prevent fraud and protect our systems
To manage our business operations and client relationships
To comply with legal obligations and regulations
To respond to lawful requests from authorities
To enforce our terms and agreements
To protect our rights, property, and safety
Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.
Purpose: Necessary for website functionality and security
Examples: Session cookies, authentication cookies, security cookies
Duration: Session or short-term
Opt-out: Not available (required for service)
Purpose: Analyze website usage and improve performance
Examples: Google Analytics cookies, heatmap tracking
Duration: Up to 2 years
Opt-out: Available through cookie consent banner
Purpose: Remember preferences and enhance user experience
Examples: Language preferences, layout settings
Duration: Up to 1 year
Opt-out: Available through cookie consent banner
Purpose: Deliver relevant advertising and measure effectiveness
Examples: Google Ads cookies, retargeting cookies
Duration: Up to 18 months
Opt-out: Available through cookie consent banner and ad preferences
We use cookies from the following third parties:
Google Analytics: Website traffic analysis
Google Ads: Advertising performance tracking
LinkedIn Insights: Professional audience insights
Hotjar: User behavior analysis
Intercom: Customer communication
You can control cookies through:
Browser Settings: Most browsers allow you to refuse or delete cookies
Consent Banner: Our website displays a cookie consent banner
Opt-out Tools: Google Analytics Opt-out Browser Add-on
Ad Preferences: Google Ads Preferences Manager
We share data with trusted service providers who assist in:
Payment processing (Stripe, PayPal)
Email communication (Mailchimp, SendGrid)
Analytics services (Google Analytics, Hotjar)
Cloud storage (Google Cloud, AWS)
Customer support (Intercom, Zendesk)
Google Services: Campaign data, performance metrics, audience insights
YouTube: Ad performance data, viewer engagement metrics
Third-party DSPs: Where relevant for cross-platform campaigns
We may disclose information when required by law, including:
Court orders or legal proceedings
Government investigations
Regulatory compliance requests
Protection against legal liability
In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset.
We implement industry-standard security measures including:
Encryption: SSL/TLS encryption for data transmission
Access Controls: Role-based access to sensitive data
Regular Audits: Security assessments and vulnerability testing
Employee Training: Privacy and security awareness training
Data Minimization: Collecting only necessary information
We retain personal information only as long as necessary:
Client Data: 7 years from contract termination (for legal compliance)
Prospect Data: 2 years from last contact
Analytics Data: 26 months (Google Analytics standard)
Cookies Data: As specified in section 4.2
We comply with Google Ads Data Protection Terms, including:
Data Processing: Only processing data as instructed by clients
Security Requirements: Meeting Google’s security standards
Subprocessing: Using only approved subprocessors
Data Subject Rights: Facilitating client responses to data subject requests
We do NOT collect or process:
Sensitive Personal Data: Race, ethnicity, political opinions, religious beliefs
Health Information: Medical conditions, genetic data, biometric data
Financial Information: Bank account numbers, credit card details (except for payment processing)
Children’s Data: Information from users under 13 years old
When using Google Signals for cross-device tracking, we ensure:
Proper disclosure in privacy policies
User consent collection where required
Compliance with local regulations
Respect for user opt-out preferences
As a global advertising agency, we may transfer data internationally. We ensure:
Adequacy Decisions: Using countries with adequate protection
Standard Contractual Clauses: Implementing EU-approved clauses
Privacy Shield: Following Privacy Shield principles where applicable
Explicit Consent: Obtaining consent for specific transfers
GDPR (EU/UK): Compliance with Articles 28-30 for data processing
CCPA (California): Respecting consumer privacy rights
LGPD (Brazil): Adhering to Brazilian data protection laws
PIPEDA (Canada): Following Canadian privacy principles
You have the right to:
Access: Request copies of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Restriction: Request restriction of processing
Portability: Request data transfer to another provider
Objection: Object to certain types of processing
Opt-out: Unsubscribe from marketing emails using the link in each email
Preferences: Update communication preferences by contacting us
Do Not Track: We respect Do Not Track browser signals
To exercise your rights, contact us at: support@mediaexperts.online
We will respond within 30 days and may require identity verification.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
We may update this policy periodically. When we do, we will:
Update the “Last Updated” date
Post the new policy on our website
Notify significant changes via email (for existing clients)
Provide a change history upon request
For privacy-related inquiries, please contact:
MediaExperts Data Protection Officer
Email: support@mediaexperts.online
Address: [Registered Business Address]
Response Time: Within 30 business days
For urgent matters regarding data breaches or security incidents, please mark your email as “URGENT – SECURITY INCIDENT.”
If you have complaints about our data practices, you may:
Contact us directly at support@mediaexperts.online
Contact your local data protection authority
Seek mediation through established dispute resolution bodies
This policy is governed by the laws of [Jurisdiction], without regard to conflict of law principles.
Personal Data: Any information relating to an identifiable individual
Processing: Any operation performed on personal data
Controller: Entity determining purposes and means of processing
Processor: Entity processing data on behalf of controller
Consent: Freely given, specific, informed, unambiguous agreement
Cookies: Small text files stored on user devices
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Cookies Policy.
For Google Ads Compliance Documentation:
Our Google Ads Data Processing Terms are available upon request at support@mediaexperts.online.
Cookie Consent Implementation:
We implement the IAB Europe Transparency & Consent Framework (TCF) v2.0 for cookie consent management.
Data Processing Records:
We maintain Records of Processing Activities (ROPAs) as required by Article 30 of the GDPR.